Shipping policy
At Mizo Toys, we’re committed to delivering your child’s new favourite Montessori-inspired toy safely, swiftly, and transparently. Here’s everything you need to know about how we ship your orders across India.
Where We Ship
• We ship PAN India to all currently serviceable pin codes.
• International shipping is not available at this time.
Delivery Timeline
• Orders placed before 2 PM IST (Monday to Saturday) are dispatched the same day.
• Orders placed after 2 PM are processed the next business day.
• Deliveries typically take 3 to 7 business days after dispatch, depending on your location.
• Prepaid orders are prioritized for faster shipping via trusted express courier partners.
• COD orders may require additional verification and can take slightly longer.
• Replacement orders will be delivered within 5–7 business days from the date of approval.
Shipping Charges & Discounts
• We offer free shipping on all prepaid orders.
• Prepaid orders receive an additional 5% discount at checkout.
• Cash on Delivery (COD) is available with a ₹50 charge per order.
Order Processing & Dispatch
• Orders are carefully packed daily to ensure safe delivery.
• Our logistics partner, Shiprocket, assigns the most reliable courier based on your pin code to optimize speed and service.
• Delivery times may be affected by festivals, strikes, weather, or other unforeseen events. We appreciate your patience in such cases.
Tracking Your Order
• Once your order ships, you’ll receive your Airway Bill (AWB) number via email and WhatsApp for easy tracking.
• Track your order anytime on our Tracking Page or via your courier’s website.
• If you don’t receive tracking details within 24 hours of order confirmation, please contact us promptly.
What If Your Order Arrives Damaged?
• Despite careful packaging, if your package is damaged during transit:
o Please record a mandatory unboxing video, capturing seal opening and product inspection with no cuts.
o Email us at support@mizotoys.com within 5 days of delivery with your Order ID, photos, and the video.
o We will investigate and arrange a free replacement if damage is confirmed.
Important Customer Tips
• Provide a complete and accurate delivery address with landmarks, especially for Tier 2 and Tier 3 cities, to avoid courier delays.
• Be available or arrange for someone to receive your order during delivery windows. Missed deliveries may delay shipping.
• Delivery exceptions and delays may occur in remote areas, restricted zones, or during adverse events.
Need Help?
We’re a small team of creators and parents who truly care about your experience. Reach out anytime at:
Email: support@mizotoys.com
We typically respond within 24–48 business hours.