Order Cancellations
• Orders can be cancelled only before shipment.
• Once shipped, orders cannot be cancelled or changed.
• If cancelled before shipment, a full refund will be credited to the original payment method within 7–14 business days.
Returns & Replacements
We want parents to feel secure when shopping with Mizo Toys.
Replacement requests within 2 days of delivery
Raise a request for replacement within 2 days of delivery if any of the following apply:
• The product arrives damaged during shipping
• The wrong product is delivered
• The product has a manufacturing defect
Replacement requests must be raised within 2 days of delivery, and approved replacement items will be delivered within 5–7 business days.
Returns within 7 days of delivery
For other eligible issues based on scenarios which are unforeseen, you may request a return or replacement within 7 days of delivery, provided:
• The product is unused and in original condition with all packaging intact
• You share an unboxing video (from seal opening to showing the issue) and clear photos
How to raise a request
• If approved, a replacement will be shipped within 4–7 business days.
• We arrange free reverse pickup for approved returns.
Not eligible for return
• Change of mind / child “did not like it”
• Product used, tampered, or returned without original packaging/accessories
• Requests raised after the applicable window (2 days for replacement or 7 days for return)
• Missing mandatory unboxing video or clear photos
This will be reviewed thoroughly and if found suitable, return/replacement will be approved.
Refund Policy
Refunds are not offered in general. A refund will be issued only in the following cases:
• Product not received or lost in transit
• Wrong or damaged product delivered
• Order cancelled before shipment
• A replacement is not possible due to stock unavailability
Refund Method & Timeline
• Refunds are credited back to the original payment method only.
• Processing time: 7–14 business days after approval.
• For COD orders (if eligible), refunds are processed via bank transfer after customer confirmation.
Important Notes
• Delivery timelines can be affected by courier delays, weather, or other unforeseen circumstances.
• Misuse of this policy (false claims, repeated returns without cause, missing documentation) may result in denial of service.
• If reverse pickup is not serviceable in your area, you may be asked to self-ship. In such cases, shipping cost will be reimbursed.
Support & Escalations
Email: mizotoys2025@gmail.com
Response time: 24–48 working hours
Grievance Officer: Amit Kumar Das
Complaints are acknowledged within 48 hours and resolved within 30 days in line with the Consumer Protection Act, 2019.
